Making a Claim

Injury to Yourself

If you or your son/daughter have been injured whilst taking part in gymnastics and you wish to make a claim under the Personal Accident insurance policy, you will need to complete and return a claim form. 

The personal accident policy includes cover for physiotherapy, manipulative massage and soft tissue treatment, however this is not a private medical insurance and the costs of medication, private consultation and surgery are not insured benefits.

PLEASE NOTE: In order to be considered by the insurer all invoices for outpatient treatment must confirm the area of the body that has been treated.  Invoices that do not provide this information will be returned, unpaid, for amendment by the treating practitioner.

 

Download the claim form here.

Reporting a Formal Claim

If you have received a formal letter of claim from a solicitor intimating a liability claim this must be acknowledged to them within 24 hours. Please click here and complete the form to send an acknowledgement to the solicitors and W Denis Insurance Brokers claims team.

 How to Make a Complaint - Liability Insurance

We are dedicated to providing a high quality service and we want to ensure that we maintain this at  all times.
If you wish to make a complaint you can do so at any time by referring the matter to:
 Complaints Department
 XL Catlin Services SE, UK Branch
 20 Gracechurch Street
 London
 EC3V 0BG, United Kingdom
Email:
 axaxlukcomplaints@axaxl.com
Telephone Number:
+ 44 (0) 20 7743 8487
 XL Catlin Services SE acts on our behalf in the administration of all complaints.

 

If you remain dissatisfied after the Complaints Department gave consideration to your complaint, or  you have not received a final decision within (8) weeks, you can refer your complaint to the Financial  Ombudsman Service at:
 Exchange Tower
 London
 E14 9SR
 United Kingdom
Email:
complaint.info@financial-ombudsman.org.uk
 
Telephone Number:
From within the United Kingdom
  
 
0800 0234 567  Calls to this number are free on mobiles and landlines
  
 
0300 1239 123  Calls to this number cost no more than calls to 01 and 02 numbers
 
 
From  outside the United Kingdom
  
 
+ 44 (0) 20 7964 0500
  
 Fax Number:
+ 44 (0) 20 7964 1001
  
 Text Number:
07860 027 586  Call Back Service
  
The Financial Ombudsman Service can look into most complaints from consumers and small  businesses.  For more information contact them on the above number or address or view their  website: www.financial-ombudsman.org.uk

 

 

Clubs Reporting Injury or Damage

If you are a coach or club representative and need to report an injury to someone else or damage to their property, please complete the incident notification form below.

Club Details

Club No
Club Name
Address 1
Address 2
Address 3
City
Region
Post Code
Daytime Telephone
Email